Making the switch to SIP trunking in contact centers

Making the switch to SIP trunking in contact centers

In recent years, many businesses have made the decision to replace legacy systems like TDM or PSTN connections with a more technologically savvy SIP trunking approach. Many have found SIP trunks to be more cost efficient while offering a higher quality of service. Before adopting such a system, an organization should examine contact center to determine the best approach. 

the inner workings of their

Call volume
Scalability and capability to manage different levels of call volume are important aspects when considering a switch to SIP trunking technology. Many contact centers experience vast differences in the number of calls received from day to day; many times calls center around certain occasions or movements, varying the volumes.

According to Network World, many SIP trunking providers have responded to this variation by enabling customers to utilize capacity on-demand, meaning the contact center only pays for the call quantity being used. This can save a contact center countless dollars since it won't have to pay for an enormous capacity on a day when only a few calls come in. When volumes increase, the provider can implement additional capacity on an as-needed basis.

Equipment
Contact center administrators should also examine what on-premise equipment is needed for a SIP trunk system. Businesses can cut costs by using hosted services with previously purchased hardware, according to Network World. Such hosted SIP trunks are flexible in connecting to contact centers, including through a multitude of IP or traditional connections. These connection features allow the SIP trunk network to operate in conjunction with existing systems, adding to cost cutting measures. 

Connection speed and types
Network World stated that many times, connections made via a hosted SIP trunk system are much faster than those made with traditional communication platforms. This can have multiple benefits for a contact center, including improved customer service in addition to cost saving advantages. Furthermore, SIP trunking networks have traffic routing capabilities, allowing administrators to direct call traffic around problem areas during incidents like natural disasters.

Another factor to analyze is what types of SIP trunk connections are supported. According to Microsoft, many servers like the Lync Server 2013, support several types of connections, including multiprotocol label switching, private network and Internet connections.

Sangoma's analog, digital and BRI gateway products support a wide range of line codes and protocols, allowing enterprises of all sizes and with all types of telephony equipment to improve communication by implementing reliable, affordable SIP trunking.

Fidem Technologies

www.fidemonline.com/sangoma

+91-9911567618/9717317430

sales@fidemonline.com

Why VoIP Business phone system Is as Reliable as Traditional PSTN

Why VoIP Business phone system Is as Reliable as Traditional PSTN

Today still Some enterprise businesses remain attached towards their legacy PSTN or traditional telecommunication phone systems despite the proven advantages of IP Telephony technology based VoIP Phone systems or Internet-based telephony solutions, such as VoIP. For the most part, this tendency seems to be same due to lack on knowledge awareness of VoIP Solutions into business and fear of losing phone service during an electrical outage once they switch to the public or IP based telecommunication system or IPPBX.

Indeed, a 2014 survey conducted by Software Advice, shows that 31 percent of business decision makers with PSTN connections in the U.S. said the PSTN continues to serve a purpose as an emergency backup measure in disaster scenarios.

But even few business house that replaced the traditional phone systems on highest priority to maintain updated voice service with new software based and hardware based voice Over IP Telephony system and they feel reliability should no longer feel tied to their landlines telephone, as new VoIP systems designed to eliminate such reliability concerns already exist. It means, that in addition to gaining the known business benefits of a VoIP business phone system, worries about reliability are eradicated.

During an outage, here are several ways in which your connectivity can be ensured with a VoIP phone system:

• Have your provider route calls to other phones (including mobile devices)
• Invest in an on-premises IP PBX with backup PSTN connectivity
• Explore uninterruptible power supplies, aka battery backup solutions
• Use a backup or alternate Internet service provider
• Establish a backup connection between your private telephone and Internet cable

By leveraging any of these methods, or a combination thereof, businesses can ensure their communications are as safe as they would otherwise be via the PSTN. With this concern put to rest, you can confidently deploy a VoIP phone system, and reap the following benefits:

Features

Improve productivity with presence, desktop-based call control and extension management, among other features.

Scalability

With VoIP systems, businesses can accommodate growth without adding new trunk lines.

Mobility

Modern VoIP systems have much broader mobile functionality (e.g., take your office extension with you anywhere) than phone systems designed for the PSTN.

Cost Savings

With the SIP trunks used in VoIP systems, businesses avoid paying for unused capacity.

For More Details

Fidem Technologies

www.fidemonline.com

+91-9911567618/9717317430

sales@fidemonline.com